29 Apr How To Recover Thousands of Dollars from Amazon FBA
By Sneha Nisha, Vendo Customer Service Manager Part of your Amazon strategy should be to safeguard your seller account by meticulously reviewing it for errors. If not, chances are you are leaving money on the table. How Does Amazon Owe You Money? As you know, Amazon performs millions and millions of transactions every day. Throughout the process of selling on Amazon, goods are shipped to FBA, goods are shipped from FBA the customer, and there are also internal transfers of goods between Amazon warehouses. Through these various processes, there is a possibility that goods are lost or damaged. Usually there is an automatic process that is triggered when Amazon is at fault or when they lose or damage your product. In theory, Amazon is supposed to actively provide refund or reimbursements but usually that’s not the case. Odds are if you are a larger brand, mistakes will happen. You must go into your account and perform maintenance to make sure that none of your inventory has been damaged, misplaced, or destroyed. If you catch a discrepancy in your inventory, you must receive credit to your seller account for the identified mistake. Below we outline Amazon’s latest reimbursement policies. Opportunities for Reimbursement
- Issues with Inbound Shipments – Inventory is missing from shipments arriving to Amazon FC or lost in-transit by Amazon’s logistics service.
- Lost and Missing Inventory – Units lost in the Amazon warehouse.
- Damaged Inventory – Units damaged within an Amazon FC after the inbound process is completed.
- Customer Return Issues – Amazon issues a refund but inventory has not been received back at the warehouse.
- Destroyed Inventory – Amazon might destroy inventory without your explicit permission.
- Overcharged or Incorrect FBA fees – Ensure that you are not overcharged for incorrect unit weight or dimensions, as well as incorrect Amazon FBA fees.
- Order Quantity Errors – At times there might be issues with processing order quantities. Sometimes a customer receives three items when they only paid for two. Most customers will not ship back the extra.
- FBA prohibited products.
- Products that don’t adhere to FBA inventory requirements.
- Restricted products lost or damaged during removal order processing.
- Defective products or items lost or damaged by customers, distributors, or sellers.
- Expired items
- Defective items that arrive at the fulfillment center damaged
- Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging